Frequently Asked Questions
Everything you need to know about your fitness journey with Southern Cross Fitness.
What are your standard shipping times for fitness equipment?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though heavy equipment like treadmills and racks may require specialized freight handling.
Do you offer professional assembly services?
Yes, we provide professional assembly services for gym equipment in select metropolitan areas. You can select the assembly option at checkout or contact our support team to arrange a technician.
What is your return policy for gym gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs for heavy machinery are the responsibility of the customer.
Does my equipment come with a warranty?
All Southern Cross Fitness products come with a standard manufacturer's warranty. Specific warranty periods vary by product type, ranging from 12 months for accessories to lifetime warranties on certain structural frames.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Zip Pay to help you build your home gym sooner.
Can I track my order after it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.